Travel and cancellation terms

These terms apply to the passenger transport services of X8 Eszközkezelő és Szolgáltató Kft. (hereinafter: X8): airport transfers, group trips and excursions, business trips, event transport, and company and employee shuttles.

1. The service provider

• Company name: X8 Eszközkezelő és Szolgáltató Kft. (X8 Kft.)
• Registered office: 2724 Újlengyel, Petőfi Sándor utca 48., Hungary
• Company registration number: 13-09-169768
• Tax number: 24915001-2-13
• Managing director: Vasasné Lányi Erika
• Passenger transport licence number: 13000646/2021
• Phone: +36 20 246 5855
• WhatsApp: +36 70 267 0000
• Bookings: order@x8ltd.com
• Official matters: office@x8ltd.com

2. Scope

These terms apply to trips ordered on the website, by e-mail, by phone or on WhatsApp. Where a trip is covered by a separate written agreement (for example a corporate framework contract or an accepted quote), that agreement prevails; for anything it does not cover, these terms apply.

3. Booking and requesting a quote

You can make a booking or request a quote using the booking form on the website, by e-mail (order@x8ltd.com), by phone (+36 20 246 5855) or on WhatsApp (+36 70 267 0000). The website shows the online booking options currently available; anything that cannot be booked online can be booked by phone, on WhatsApp or by e-mail, or you can request a quote for it. We provide individual quotes for company, group and event trips.

Online bookings can be made at least 4 hours before departure. For more urgent trips, call us or message us on WhatsApp.

How booking works

• Booking request: on the website you enter the trip details and your contact details, and accept these terms. The system assigns a booking number.
• Acknowledgement: we immediately let you know by e-mail that we have received your request. This e-mail does not yet mean the booking has been accepted.
• Approval or rejection: we check every request individually (available vehicle, driver, time) and approve or reject it. If we reject it, we also let you know by e-mail.
• Confirmation: if approved, we send a confirmation e-mail with the booking details and a calendar file (.ics); you can also save the trip to your phone wallet (Apple Wallet, Google Wallet). The booking becomes final with the confirmation e-mail.

If the price changes or the trip is priced by quote

If we need to change the price to more than the price calculated by the booking form, or if the trip is priced by an individual quote, we send you a link by e-mail to accept the price. In this case the booking is only live once you accept the price. You have 24 hours to accept, but no later than 6 hours before departure. If you do not accept the price by then, the booking is cancelled free of charge. If the new price does not suit you, you can also cancel the booking free of charge using the link.

Please check the details you have entered (time, address, flight number, number of passengers, contact details). If you find a mistake, let us know as soon as possible by replying to the confirmation e-mail or on WhatsApp.

For airport transfers we suggest a pickup time based on the flight time; the final pickup time is stated in the confirmation.

4. Prices

Airport transfer

• Fixed price per district or town, one way, for the whole vehicle (minibus, up to 8 passengers and 8 suitcases).
• Prices are gross, final prices in Hungarian forints (HUF).
• The current price list is on the “Airport transfer prices” page of the website.
• Surcharges: night trip (between 22:00 and 06:00) +15%; intermediate stop HUF 2,500; meet-and-greet with a name sign HUF 4,000. Child seat on request, free of charge.
• The percentage night surcharge is calculated on the amount including the fixed surcharges and rounded to the nearest HUF 100.
• For return trips we give a 10% discount.

Waiting time

• We track the flight using the flight number you provide, so we adjust to any delay.
• At the airport, 60 minutes of waiting from landing is free of charge, including baggage collection.
• At other pickup locations, 15 minutes of waiting is free of charge.
• Beyond the free waiting time, waiting costs HUF 3,000 for each started 30 minutes.

Other trips

For larger groups and for group, company, event and other trips we provide individual quotes. Our contracted partners receive individual discounts.

5. Payment and invoice

The fare can be paid on board, in cash or by card. We send the invoice electronically, by e-mail.

6. Changes and cancellation

You can request a change or cancellation by replying to the confirmation e-mail, by e-mail (order@x8ltd.com), by phone or on WhatsApp. A change is valid once we confirm it.

If you need to cancel the trip, please let us know as soon as possible. On request – also before booking – we will tell you the cancellation conditions and any cancellation fee.

If for any reason we are unable to carry out a confirmed trip, we will notify you without delay and agree on a solution with you.

7. Travelling

• No more passengers may travel than the number stated in the booking and permitted for the vehicle.
• We provide the child seats requested in the booking free of charge.
• We carry the luggage stated in the booking; please agree with us in advance if you have more or special luggage (for example sports equipment).

8. Complaints

You can make a complaint by e-mail (office@x8ltd.com or order@x8ltd.com), by phone (+36 20 246 5855) or by post (2724 Újlengyel, Petőfi Sándor utca 48., Hungary). We investigate every complaint and reply within the time limit set by law.

In a consumer dispute you can also turn to a conciliation board. The board competent for our registered office: Pest Vármegyei Békéltető Testület (Pest County Conciliation Board), 1055 Budapest, Balassi Bálint u. 25. IV. em. 2., Hungary; phone: +36 1 792 7881; panaszrendezes.hu.

9. Data protection

The processing of the personal data you provide for a booking is described in the Privacy notice available on the website.

10. Final provisions

These terms are effective from the day they are published on the website. Any changes are published on this page.